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Frequently Asked Questions

DO YOUR POSTERS COME FRAMED?

No, our posters do not come framed. We believe that each customer should have the ability to choose how they would like to display their posters!

DO YOUR POSTERS COME FRAMED?

All sizes listed on our site are measured in inches.

HOW LONG DOES SHIPPING TAKE?

If you are located in the United States, you should expect your order to arrive anywhere from 4-7 business days after purchase. This time includes 1-2 days for print and fulfillment, as well as 3-5 days of shipping transit time. Our team works hard to get orders sent out from our facility as quickly as possible!

HOW WILL MY CUSTOM POSTER LOOK?

In order to ensure your the best quality poster, please follow these guidelines when uploading your image files:

FILE TYPE: .JPG/JPEG or .PNG

SIZE: 1375px x 2125px or above

ORIENTATION: Portrait (2:3)

Images that do not meet these specifications will be cropped, pixelated, and/or resized. We are not responsible for the image quality and resolution of the image file you submit. We will print exactly what you upload so make sure to upload each image correctly.

If you have any additional questions about posters, please let us know.

WHY IS TRACKING INFORMATION NOT AVAILABLE FOR MY ORDER?

Unfortunately, all mail couriers are experiencing operational issues due to the pandemic. Many of the mail couriers who pick up our packages aren’t scanning them, resulting in the incorrect tracking information. If you do not receive your package within 4-10 business days and the tracking information for your order has not been updated, please contact our support team at info@defining.co. We will do our best to make sure you receive your order!

PAID FOR EXPRESS SHIPPING, WHERE IS MY ORDER?

As stated above, all mail couriers are experiencing operational issues due to the pandemic. This has resulted in changes in the speed of shipping for some orders. Our team is working hard to get orders out as quickly as possible, however, we have no control over packages once they are sent out from our facility. We understand how frustrating this may be and would like to apologize on their behalf. If you paid for express shipping and are experiencing a delay in the shipment of your order, please reach out to our info@defining.co for further assistance.

MY ORDER SAYS IT WAS DELIVERED BUT I HAVEN’T RECEIVED ANYTHING?

If your order was marked as delivered by the mail courier and you have not received a package, please check all possible delivery locations and allow at least 24 hours to pass. If you still cannot locate your package, a claim will have to be filed to locate your missing package and to update the status of the tracking information. Once we receive an update on the status and can confirm the delivery failed or was lost in transit, we’ll be able to get a replacement sent out to you free of charge. Once the steps outlined above are completed, contact us for your replacement order.

WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT, DAMAGED OR MISSING ITEMS?

Please reach out to us if you receive your order and it is damaged or missing items from your order. We will send a replacement upon verification of the claim.

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